Site Policies

FEEL FREE FRIDAYS' – POLICY & CODE OF CONDUCT

Purpose:
Feel Free Friday is a supportive space designed to help professional women and mothers navigate stress, anxiety, and self-doubt through shared experiences, practical tools, and guided reflection. To maintain a safe, respectful, and empowering environment, all participants are expected to adhere to the following guidelines.

1. Respect & Confidentiality

This is a safe space. What is shared in the session stays in the session. Confidentiality is essential to maintaining trust.
Recording of any kind is strictly prohibited to protect the privacy of all participants.
Be respectful of all participants. Everyone’s experiences and perspectives are valid and deserve to be heard without judgement.

2. Participation & Engagement

Active participation is encouraged but not required. Whether you contribute verbally or simply listen, your presence is valued.
Allow others the space to speak. Be mindful of speaking time so all voices can be heard.
Engage with an open mind and a willingness to support others.

3. Kindness & Consideration

Use language that is supportive and constructive.
Foul language will not be tolerated.
Avoid giving unsolicited advice. This space is for sharing and reflection, not instruction or criticism.
Any form of discrimination, harassment, or inappropriate behaviour will not be tolerated.
The host reserves the right to remove anyone from the meeting, present and future, who does not adhere to this Code of Conduct.

4. Mindfulness & Presence

Minimise distractions where possible. Find a quiet space and turn off notifications to fully engage in the session.
Be on time. If you need to leave early, please do so quietly to maintain the flow of the session.

5. Mini Meditation & Closing

Each session will conclude with a short guided meditation. This is a time to reflect, reset, and transition into the weekend with a sense of calm and balance.

By joining Feel Free Friday, you agree to uphold these principles, ensuring a safe and uplifting experience for all.
Thank you for being part of this journey towards freedom and empowerment.

Click the link below to join us this Friday at 13:00 UTC.

PRIVACY STATEMENT

Last updated: Aug 2025
Levavi Holistic Psychotherapy (Levavi H.P.)
Owner: E. Dorsett-Johnson, RTT® Practitioner

1. Introduction

This Privacy Statement explains how Levavi Holistic Psychotherapy (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or website, you agree to the terms of this Privacy Statement.

2. What Personal Data We Collect

We may collect and process the following information:

a) Information Provided by You

Full name
Age and date of birth
Address, telephone number, and email address
Emergency contact or next of kin details
GP or medical professional details (if relevant)
Information related to your physical and mental health, therapy goals, and session progress
Payment and billing details

b) Information Automatically Collected on Our Website

IP address
Device type and browser information
Page visits, session duration, and site interaction
Login and purchase history (where applicable)

3. Why We Collect Your Data

We collect your data for the following purposes:

To provide and manage therapy services
To contact you about your sessions or wellbeing
To comply with our legal, professional, and ethical obligations
To maintain accurate client records and case notes
To respond to enquiries or requests
To deliver and improve our website, services, and communications
To process payments and manage bookings
To send updates or occasional promotional messages (with your consent)

4. Legal Bases for Processing Your Data

Under UK GDPR, we rely on the following lawful bases:

Consent: For sending marketing communications or collecting optional information
Contract: To deliver the services you request
Legal obligation: For safeguarding, tax, or insurance-related requirements
Vital interests: If we believe you or someone else is at risk of serious harm
Legitimate interests: To operate, improve, and secure our website and services

5. How Your Data Is Stored

Client session notes are handwritten and securely stored in a locked filing cabinet at our place of business.
If a digital copy is created, the paper version will be destroyed in line with UK GDPR standards.
Electronic files (e.g., session summaries, email communications) are stored on a password-protected computer.
Contact information may be stored on a business mobile phone using only your first name and last initial.

Access is strictly limited to the Practitioner.

6. Third-Party Services and Website Hosting

Our website is hosted on the Wix.com platform. Wix stores your data on secure servers behind a firewall. When you make a purchase or submit a form on our site, Wix may collect and store your information, including cookies and analytics data.

Any direct payment gateways used via Wix (such as Stripe or PayPal) comply with PCI-DSS standards for secure payment processing.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

7. When We May Share Your Data

We will only disclose your information in the following circumstances:

If required by law or court order (e.g., subpoena)
If we believe you or someone else is at risk of serious harm
In the event of professional supervision (only your first name and relevant session insights will be shared)
If you provide explicit written consent for information to be shared

8. Data Retention

We retain your personal data and session notes for seven (7) years after your final session, in accordance with our professional insurance and legal requirements. After this period, your information will be securely destroyed, and your contact details removed from our systems.

9. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to the processing of your data
Request a copy of your data in a portable format
Withdraw consent for processing (where consent is the legal basis)
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us directly (see Section 11).

10. Cookies and Analytics

Our website may use cookies and tracking technologies to enhance user experience, monitor website traffic, and improve performance. A cookie banner will be displayed to obtain your consent before collecting non-essential cookies. You can manage or withdraw your consent at any time via your browser settings.

Please refer to our [Cookie Policy] for full details. (Insert link)

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or your personal data, please contact:

E. Dorsett-Johnson
Levavi Holistic Psychotherapy
📧 Email: levavihp@gmail.com
📍 Business Address: 284 Camp Road St Albans Herts AL1 5PQ

12. Changes to This Privacy Statement

We may update this Privacy Statement occasionally to reflect changes in regulations or services. Any updates will be published on this page with a new “last updated” date.

We encourage you to review this policy regularly.

COOKIES POLICY
Last updated: August 2025

At Levavi Holistic Psychotherapy ("we", "our", or "us"), we use cookies and similar technologies to enhance your experience on our website, analyse performance, and ensure the site functions as intended. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

Cookies can be "first-party cookies" (set by us) or "third-party cookies" (set by other services such as payment providers or analytics platforms). Some cookies are deleted when you close your browser ("session cookies"), while others remain until they expire or you delete them ("persistent cookies").

2. How We Use Cookies

We use cookies to:

Provide a smooth and secure browsing experience
Remember your preferences and login information
Analyse how our site is used to improve functionality and content
Ensure the Wix platform functions correctly

3. Your Consent and Legal Basis

We use essential cookies based on our legitimate interest to maintain and secure our website.

For all non-essential cookies, including those used for analytics and functional enhancements, we request your explicit consent upon your first visit. You may withdraw or update your consent at any time through your browser settings.

4. Types of Cookies We Use

We group cookies into the following categories:

Essential Cookies

These are necessary for the site to function and cannot be switched off.

Functional Cookies

These allow the website to remember choices you make (such as language or region).

Performance/Analytics Cookies

These help us understand how visitors interact with the website so we can improve it.

We currently use the following cookies via the Wix platform:

Cookie NamePurposeDurationType

XSRF-TOKENSecuritySessionEssential

hsSecuritySessionEssential

svSessionUser login12 monthsEssential

SSR-cachingRendering system1 minuteEssential

_wixCIDXSystem monitoring/debugging3 monthsEssential

_wix_browser_sessSystem monitoring/debuggingSessionEssential

consent-policyCookie banner parameters12 monthsEssential

smSessionIdentify logged-in membersSessionEssential

TS*Security and anti-fraudSessionEssential

bSessionEffectiveness measurement30 minutesEssential

fedops.logger.XStability/effectiveness measurement12 monthsEssential

wixLanguageLanguage preferences (if multilingual enabled)12 monthsFunctional

Please note: As we may use third-party services (e.g. Stripe, embedded podcasts or YouTube videos), additional cookies may be set by those providers. These will only activate once you engage with the relevant content.

5. Managing Cookies and Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being placed. Use the links below to manage cookie settings in your preferred browser:

Google Chrome
Microsoft Edge
Firefox
Safari (macOS)
Safari (iOS)

To opt out of Google Analytics across all websites, visit:
https://tools.google.com/dlpage/gaoptout

6. Changes to This Cookies Policy

We may update this policy from time to time to reflect changes in legislation or how we use cookies. Any updates will be posted on this page.

7. Contact Us

If you have any questions about this Cookies Policy or how your data is handled, you may contact us at:
Email: levavuhp@gmail.com
Website: https://levavihp.wixsite.com/my-site-2

For more information on how we handle personal data, please refer to our Privacy Policy.

Complaints Policy

Last updated: Aug 2025

At Levavi Holistic Psychotherapy, we are committed to delivering a compassionate, professional, and ethical service to all our clients. We welcome feedback as an opportunity to grow and refine the work we do. If you are dissatisfied with any aspect of our service, we encourage you to share your concerns so they can be addressed promptly and respectfully.

1. Purpose of This Policy

This policy outlines how clients can raise a concern or complaint, and the steps we will take to resolve the issue in a fair and timely manner.

2. Scope

This policy applies to all services delivered by Levavi Holistic Psychotherapy, including:

Rapid Transformational Therapy® (RTT®)
The Levavi Freedom Programme
Worrier to Warrior Session
Audio resources, workshops, and e-books
Any interaction through email, website, live or virtual sessions

3. Definition of a Complaint

A complaint is any expression of dissatisfaction, whether verbal or written, about the quality or delivery of a service.

4. How to Make a Complaint

We aim to handle all complaints professionally, confidentially, and without prejudice.

You can raise a complaint by:

Email: levavihp@gmail.com
Post: Levavi Holistic Psychotherapy, 284 Camp Road, St Albans, HERTS, AL1 5PQ

Please include:

Your full name and contact information
Details of the service received
A clear description of the issue
The outcome you are seeking (if known)

5. What Happens Next

You will receive written acknowledgement of your complaint within 5 working days.
A full investigation will be undertaken. This may involve reviewing communication records or discussing the issue with the practitioner.
You will receive a formal response within 15 working days, outlining:
- The outcome of the investigation
- Any actions taken or proposed
- Next steps, if applicable

If more time is required, we will inform you of the revised timeline.

6. Appeals Process

If you are not satisfied with the response, you may request a further review. We will re-examine the complaint and provide a final written outcome within 10 working days.

7. Confidentiality

All complaints will be handled with sensitivity and confidentiality, and records will be kept in accordance with data protection regulations.

8. External Escalation

Should you remain dissatisfied, you may contact the relevant professional body or regulatory authority. We will provide you with the appropriate contact details upon request.

9. Review of Policy

This policy will be reviewed annually or sooner if required by changes in legislation or professional standards.

We are grateful for your trust and your voice. Your feedback supports our continued commitment to safety, integrity, and excellence in therapeutic care.

RTT COMPLIENCE AND REGULATION DOCUMENTS

RTT Compliance and Regulation-Data Protection Policy

RTT-Compliance and Regulation_Data Protection Policy.pdf - Google Drive

RTT Compliance and Regulation-Ethical Code of Conduct

RTT-Compliance and Regulation_Ethical Code of Conduct.pdf - Google Drive